Job Description
Join our dynamic team at Local Careers Inc. and become the voice of our Baltimore community! We're hosting an exclusive hiring event for weekend shift Customer Service Representatives who thrive in fast-paced environments. As a key member of our support team, you'll deliver exceptional experiences to local customers while enjoying competitive pay, flexible scheduling, and growth opportunities within our expanding network. No nights or holidays required!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, product, and service issues using our proprietary CRM system
- Process orders, returns, and account modifications with 99% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed customer records and documentation
- Meet/exceed KPIs including CSAT scores and resolution rates
- Participate in weekend on-call rotations for critical incidents
Qualifications
- 1+ years customer service experience in retail, call center, or tech support
- Exceptional verbal/written communication skills with clear Baltimore-area dialect
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Ability to navigate multiple systems simultaneously
- Strong problem-solving skills with data-driven approach
- Available Saturdays and Sundays (6am-6pm shifts)
- High school diploma or equivalent; college degree preferred