Job Description
Join TechSolutions Inc. as a Chat Support Specialist and become the voice of our customers during night hours! We're seeking empathetic professionals to deliver exceptional remote support via our live chat platform. Enjoy the flexibility of working from home while making a real impact in our customers' experiences. This role offers competitive compensation, comprehensive benefits, and a supportive virtual team environment.
Responsibilities
- Provide real-time chat support to resolve customer inquiries, technical issues, and account-related questions
- Maintain detailed documentation of interactions in our CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including response time and resolution rates
- Continuously update knowledge base with new product/service information
- Monitor chat queues during assigned night shift hours (10 PM - 6 AM MST)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced virtual environment
- Reliable high-speed internet and quiet home workspace
- Proficiency with CRM software and chat platforms (Zendesk/Intercom)
- Strong problem-solving and conflict resolution abilities