Job Description
Join our dynamic team at Cleveland Solutions Group as a Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional support to our diverse client base. This full-time position offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. If you thrive in fast-paced environments and excel at problem-solving, this is your opportunity to grow with a leading Cleveland-based service provider.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with team members to resolve complex service issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify process improvement opportunities to enhance customer experience
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-pressure situations