Job Description
Launch your customer service career with no experience required! SupportHub Solutions offers comprehensive paid training for Chat Support Specialists in Chicago. Join our award-winning team and provide exceptional digital customer experiences while growing professionally.
What We Offer:
- Full-time position with competitive hourly pay ($18-$24)
- 4-week paid training program covering chat tools and soft skills
- Clear career advancement path to Senior Support roles
- Comprehensive benefits package (health/dental/vision)
- Modern downtown Chicago office with flexible hybrid options
Our Ideal Candidate: Tech-savvy communicators passionate about helping others. No experience needed—we’ll train you!
Responsibilities
- Respond to customer inquiries via live chat in <60 seconds
- Resolve product/service issues using knowledge base resources
- Document interactions in CRM system with 99% accuracy
- Collaborate with team to resolve complex escalations
- Maintain 95%+ customer satisfaction scores
- Participate in weekly training to expand product knowledge
- Adhere to company SLAs and communication protocols
Qualifications
- No prior experience required—open to recent graduates
- High school diploma or equivalent (college preferred)
- Minimum 45 WPM typing speed with 98% accuracy
- Proficient in Windows/Mac and web browsers
- Strong written communication with professional tone
- Ability to multitask in fast-paced digital environment
- Reliable internet connection for remote work flexibility
- Positive attitude and customer-first mindset