Job Description
Join our award-winning customer experience team as a Chat Support Specialist! No prior experience needed – we provide comprehensive paid training to launch your career in tech support. You'll be the digital face of our brand, helping customers via live chat while building valuable skills in communication, problem-solving, and CRM tools. This is your gateway to growth opportunities in tech sales, IT support, or team leadership.
Why TechConnect Solutions? We offer competitive pay, flexible scheduling options, comprehensive health benefits, and a fun, collaborative work environment in the heart of Fort Worth's innovation district. Our team celebrates diversity and promotes from within – many of our senior leaders started in entry-level support roles!
Responsibilities
- Deliver exceptional customer service via live chat, resolving inquiries within 5 minutes
- Maintain detailed case notes in Salesforce while troubleshooting technical issues
- Collaborate with Tier 2 engineers for complex escalations
- Proactively identify upsell opportunities during customer interactions
- Participate in daily team huddles and monthly performance reviews
- Adhere to strict data security protocols (HIPAA/GDPR compliance)
- Contribute to knowledge base documentation for recurring issues
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent typing speed (40+ WPM) with 98% accuracy
- Strong written communication skills with professional tone
- Ability to multitask in fast-paced digital environment
- Basic computer literacy (Google Workspace, CRM systems)
- Patience and empathy when handling frustrated customers
- Reliable transportation to our downtown Fort Worth office
- Must pass background check and drug screening