Job Description
Join our award-winning team as a Part-Time Customer Service Representative in sunny Jacksonville, FL! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible hours. No experience necessary – we provide comprehensive paid training to launch your career in customer service. Enjoy a supportive environment with growth opportunities and competitive benefits.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and updates using our CRM system
- Document interactions accurately in customer records
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and resolution
- Identify opportunities to improve customer experiences
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new systems
- Exceptional problem-solving abilities
- Patience and active listening skills
- Ability to work independently and in a team environment
- Reliable transportation to our Jacksonville office
- Flexible availability including evenings/weekends