Job Description
Join our award-winning customer support team in Fort Worth! We're seeking motivated individuals with no prior experience for our paid training program to become Chat Support Specialists. This is your gateway to a rewarding career in customer service with competitive pay, growth opportunities, and a supportive team environment.
What We Offer:
- Comprehensive 4-week paid training ($15/hour during training)
- Full-time benefits package (health, dental, vision)
- Career advancement paths to senior support roles
- Modern remote-friendly hybrid schedule
- Employee recognition programs and quarterly bonuses
Our Fort Worth-based team serves Fortune 500 clients, and we're committed to developing talent from the ground up. No experience? No problem! We'll teach you everything you need to succeed.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base tools
- Document interactions accurately in CRM systems
- Escalate complex issues to senior specialists when needed
- Maintain high customer satisfaction scores (CSAT)
- Collaborate with team members to improve support workflows
- Adhere to company security protocols for customer data
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED)
- Excellent written communication skills (grammar, clarity)
- Comfortable multitasking in fast-paced digital environments
- Basic computer literacy and typing proficiency (35+ WPM)
- Positive attitude and problem-solving mindset
- Ability to work rotating weekends (1-2 days/month)
- Must pass background check and drug screening