Job Description
Join our dynamic team at Apex Solutions Group as a Local Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional support to our valued community members. This full-time role offers immediate start and competitive compensation with growth opportunities. Become the voice of our brand while making a tangible impact on customer satisfaction.
Our collaborative environment provides comprehensive training, modern tools, and a supportive culture where your contributions are celebrated. If you thrive in fast-paced settings and possess exceptional communication skills, we invite you to apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using CRM systems and proprietary software while maintaining SLAs
- Document interactions accurately in Salesforce and contribute to process improvements
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Proactively identify upsell opportunities and promote company services
- Participate in weekly training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication and conflict resolution abilities
- Strong problem-solving skills with attention to detail
- Ability to work flexible hours including evenings/weekends as needed
- Valid driver's license and reliable transportation for occasional off-site meetings