Job Description
Join our award-winning support team as a Chat Support Specialist! We're urgently hiring motivated individuals in Columbus, Ohio, with comprehensive paid training to launch your customer service career. Enjoy competitive pay, flexible scheduling options, and a vibrant team environment where your growth matters.
What We Offer:
- Full paid training program (4 weeks)
- Health benefits, retirement plan, and paid time off
- Career advancement into senior tech support roles
- Remote and hybrid work opportunities post-training
Responsibilities
- Deliver exceptional support via live chat, email, and phone
- Troubleshoot technical issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with engineering teams for complex escalations
- Maintain 95% customer satisfaction metrics
- Participate in weekly skill-building workshops
- Support 24/7 rotational schedule after training
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 95% accuracy
- Experience with Zendesk or Salesforce (training provided)
- Strong problem-solving and multitasking abilities
- Excellent written communication in English
- Ability to work flexible hours including nights/weekends
- Passion for technology and helping customers