Job Description
Join our award-winning support team as a Chat Support Specialist! We provide comprehensive paid training to launch your customer service career in Houston. This night shift role offers competitive pay, growth opportunities, and a supportive remote-first culture. Perfect for tech-savvy individuals seeking flexible schedules while making a real impact. Enjoy full benefits including health insurance, 401(k) matching, and monthly performance bonuses.
Responsibilities
- Deliver exceptional customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product troubleshooting
- Maintain detailed case documentation in CRM systems
- Collaborate with escalation teams for complex resolution workflows
- Adhere to SLA targets and quality assurance standards
- Participate in ongoing training sessions and skill development
- Support cross-functional projects during low-traffic periods
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Excellent written communication skills (90+ WPM typing)
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving abilities with technical aptitude
- Must pass background check and drug screening
- Reliable high-speed internet connection