Job Description
Join our award-winning customer service team with paid training and immediate opportunities for growth! As a Chat Support Specialist, you'll be the frontline hero resolving inquiries for Fortune 500 clients through our cutting-edge chat platform. No experience? No problem! Our comprehensive 2-week paid training program equips you with everything needed to succeed. Enjoy competitive compensation, flexible scheduling, and career advancement paths into tech sales, account management, or operations. Apply today to start your customer service journey in Philadelphia!
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Master company products/services through paid training modules
- Maintain accurate records in CRM systems
- Collaborate with tech teams to resolve complex issues
- Meet daily performance metrics (response time, resolution rate)
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (required)
- Excellent typing speed (40+ WPM) and grammar skills
- Strong problem-solving abilities and emotional intelligence
- Availability for paid training (Monday-Friday, 9am-5pm)
- Basic computer proficiency and internet reliability
- Customer service mindset (retail/food service experience a plus)
- Ability to multitask in fast-paced digital environments