Job Description
Join Coastal Connect Solutions and transform your career from the comfort of your home! We're seeking passionate Customer Service Representatives to support our Long Beach-based clients while working remotely. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment where your voice matters. Perfect for tech-savvy individuals who thrive in dynamic customer interactions and want to make a real impact in their community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions and update customer records accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Participate in ongoing training for product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM) and computer literacy
- Quiet, dedicated home office setup with reliable internet
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening