Job Description
Join our award-winning customer support team as a Chat Support Specialist! No experience required – we provide comprehensive paid training to launch your career in tech. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Located in Fort Worth's thriving tech hub, this role offers immediate start dates and opportunities for advancement. Apply today to become part of Texas' fastest-growing tech support company!
Responsibilities
- Deliver exceptional customer support via live chat, email, and phone channels
- Resolve technical inquiries and troubleshoot software/hardware issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex problems
- Adhere to SLA metrics and quality assurance standards
- Continuously develop product knowledge through training modules
- Identify process improvement opportunities for customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Strong typing proficiency (40+ WPM)
- Customer-focused mindset with patience and empathy
- Ability to multitask in fast-paced digital environments
- Basic computer literacy and internet navigation skills
- Reliable internet connection and quiet home office space
- No prior experience required – training provided!