Job Description
Are you a people person looking for a career that starts immediately? MetroTech Customer Solutions is looking for enthusiastic individuals to join our local team in New York as Chat Support Specialists. We offer an immediate start for the right candidates, allowing you to begin earning and growing your professional skills right away.
We pride ourselves on delivering top-tier customer experiences and are looking for friendly, articulate individuals who can handle live chat inquiries with professionalism and empathy. Whether you are new to the workforce or looking to switch careers, we provide comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Immediate Hiring: Start working within days.
- No Experience Necessary: We train you from the ground up.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Local Opportunity: Work on-site in the heart of NYC.
Responsibilities
- Engage with customers via live chat to answer inquiries and resolve issues promptly.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with account management and troubleshooting steps.
- Maintain a positive, professional tone and brand voice in all communications.
- Document customer interactions and feedback within the support system.
- Collaborate with team leads to improve service processes and response times.
Qualifications
- Must be a resident of the New York area.
- Access to a reliable computer and high-speed internet.
- Strong written communication skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Willingness to undergo a background check and drug screen.
- High school diploma or equivalent is preferred but not strictly required.