Job Description
Join our award-winning customer experience team as a Chat Support Specialist! We're seeking tech-savvy communicators to provide real-time assistance via our digital channels. No prior experience required – we offer comprehensive paid training to launch your career in tech support. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our Columbus headquarters.
What We Offer:
- 4-week fully paid training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Modern downtown workspace
Responsibilities
- Deliver real-time support via live chat and messaging platforms
- Resolve technical issues, billing inquiries, and product questions
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex escalations
- Maintain high customer satisfaction scores (CSAT)
- Adhere to company SLAs and communication standards
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills
- Strong problem-solving abilities
- Comfortable multitasking in fast-paced environments
- Basic computer proficiency (typing 40+ WPM)
- Customer service mindset with empathy
- Ability to learn proprietary systems quickly
- Must pass background check