Job Description
Are you a compassionate listener with a knack for clear communication? Charlotte Digital Solutions is currently hiring Local Chat Support Specialists to join our growing team in Charlotte, NC. We are passionate about customer satisfaction and believe in investing in our employees, which is why we offer paid training for all new hires.
This is a fantastic opportunity to build a stable, full-time career in customer service without needing prior experience. If you are detail-oriented and thrive in a dynamic environment, we want to hear from you.
Why Join Us?
- Paid Training Program: No experience required – we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Modern Work Environment: Work from our state-of-the-art facility in Uptown Charlotte or a hybrid model.
- Career Growth: Clear pathways for advancement into Senior Support and Team Management.
Your Role
As a Chat Support Specialist, you will be the voice of our brand, assisting customers through written communication channels. You will troubleshoot issues, answer questions, and ensure every customer leaves satisfied.
Responsibilities
- Respond to incoming customer inquiries via live chat and messaging platforms in a timely and professional manner.
- Diagnose and resolve technical issues or product-related questions efficiently.
- Maintain a positive, empathetic, and solution-oriented tone in all written correspondence.
- Document customer interactions, solutions, and feedback accurately in our CRM systems.
- Collaborate with team leads to improve chat scripts and response times.
- Participate in daily training sessions and role-play scenarios to refine communication skills.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong typing speed (minimum 40 WPM) and accuracy.
- Excellent written communication and grammar skills.
- Reliable high-speed internet connection and a home office setup.
- Ability to work flexible shifts, including evenings and weekends.
- Must be authorized to work in the United States.