Job Description
Are you a great communicator looking to start your career in customer support? Apex Support Solutions is currently hiring Chat Support Specialists in Chicago, IL. We offer a comprehensive paid training program for candidates with no prior experience.
In this role, you will be the friendly text representation of our brand, helping customers navigate our services and resolve their queries efficiently. We value soft skills, attitude, and willingness to learn just as much as technical experience.
Why Join Our Team?
- Paid Training: We invest in your success with zero cost to you.
- Growth Opportunities: Clear pathways to senior roles and management.
- Competitive Pay: Earn between $16.00 - $22.00 per hour.
- Modern Environment: Work with cutting-edge tools and technology.
Don't let a lack of experience hold you back. Apply today to kickstart your career in a supportive and dynamic environment!
Responsibilities
- Respond to customer inquiries via live chat channels with empathy and professionalism.
- Assist customers with product troubleshooting, account setup, and technical guidance.
- Provide detailed, accurate information regarding services, pricing, and company policy.
- Maintain accurate and up-to-date records of all interactions in the CRM database.
- Collaborate with cross-functional teams to resolve complex or escalated issues.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to quality assurance standards and daily performance metrics.
Qualifications
- No prior experience required; comprehensive paid training provided.
- High school diploma or GED is preferred.
- Excellent written communication and typing skills (40+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving abilities and a customer-first mindset.