Job Description
Join our award-winning support team as a Chat Support Specialist in Charlotte! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. No prior experience required—comprehensive paid training included. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Provide real-time customer support via live chat for software and digital products
- Document interactions and resolve technical issues using ticketing systems
- Collaborate with technical teams to escalate complex problems
- Maintain detailed knowledge bases and troubleshooting guides
- Monitor chat queues with 95%+ response time adherence
- Contribute to process improvement initiatives
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Basic computer proficiency and internet navigation
- Strong problem-solving and multitasking abilities
- Customer service mindset with empathy and patience
- Ability to work in a fast-paced digital environment
- Reliable home internet access for hybrid options
- Must pass background check and drug screening