Job Description
Join our award-winning customer experience team at Nexus Solutions Inc. as a Customer Service Representative! We're seeking dynamic individuals to deliver exceptional support to our California-based clients. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Immediate start available for qualified candidates. Apply today to launch your career in customer service excellence!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify upsell opportunities to enhance customer value
Qualifications
- Minimum 1 year customer service experience in a BPO or corporate setting
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce preferred) and MS Office
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred