Job Description
Are you a great communicator looking for a career with growth potential? Apex Support Solutions is hiring Chat Support Representatives with paid training and no experience required. We are expanding our team in San Antonio and are looking for driven individuals who want to build a rewarding career in customer service.
We offer a comprehensive, paid training program to ensure you are fully equipped to handle customer inquiries with confidence. Join a company that values your potential and invests in your success.
Responsibilities
- Engage with customers in real-time via live chat to resolve inquiries and provide technical support.
- Troubleshoot common product issues and escalate complex problems to senior agents.
- Maintain a friendly, professional, and empathetic tone in every interaction.
- Document customer feedback and issue logs accurately in our CRM system.
- Collaborate with the support team to continuously improve service quality and response times.
Qualifications
- High school diploma or equivalent.
- Access to a high-speed internet connection and a quiet workspace.
- Proficiency in English with excellent typing speed (35+ WPM).
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including evenings and weekends.
- No prior customer service experience required—training is provided.