Job Description
Join Our Fresno Team at Our Hiring Event!
Are you passionate about customer success? Premier Solutions Group is seeking dynamic Customer Service Representatives to join our growing Fresno team. This is your opportunity to launch a rewarding career with a company that values your growth and provides industry-leading training.
As a key member of our customer experience team, you'll handle inbound inquiries, resolve issues, and build lasting relationships. We offer a competitive compensation package including health benefits, paid time off, and career advancement opportunities.
Hiring Event Details:
📅 October 15, 2023
⏰ 9:00 AM - 4:00 PM
📍 1234 Business Park Drive, Fresno, CA 93721
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Process transactions and update customer information accurately
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain detailed case records
- Meet performance metrics for call quality and resolution times
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings/weekends as needed