Job Description
Join our award-winning customer support team as a Chat Support Specialist! We're seeking motivated individuals in Jacksonville, FL to provide exceptional customer service through live chat channels. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive weekly pay, flexible scheduling, and a dynamic work environment with growth opportunities into senior roles or specialized departments.
Why NexusConnect?
- Comprehensive paid training program (4 weeks)
- Weekly pay schedule with direct deposit
- Health, dental, and vision insurance (Day 1 eligible)
- Tuition reimbursement for career advancement
- Remote-first hybrid work model
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation of customer interactions
- Collaborate with senior support specialists for complex escalations
- Adhere to company SLAs and quality assurance standards
- Identify opportunities to improve customer experience
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong typing proficiency (60+ WPM)
- Excellent written communication skills
- Ability to multitask in fast-paced digital environments
- Customer service mindset with empathy and patience
- Reliable computer and high-speed internet access
- No experience necessary – training provided