Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our Milwaukee community! We're hiring immediately for motivated individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real impact on local residents' daily lives. No prior experience required – we provide paid training and career advancement paths. Apply today and start your rewarding career tomorrow!
Responsibilities
- Handle inbound/outbound calls from local customers regarding service inquiries and account management
- Resolve customer issues with empathy and efficiency while maintaining high satisfaction scores
- Process transactions, updates, and requests using proprietary CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately in compliance with company protocols
- Identify upsell opportunities to enhance customer relationships
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience or relevant transferable skills
- Exceptional verbal communication and active listening abilities
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution skills
- Available for flexible shifts including weekends