Job Description
Join our dynamic team at SupportHub Solutions for an exclusive hiring event targeting part-time Chat Support Specialists in Jacksonville, FL! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This role offers flexible scheduling, remote work options, and comprehensive training. Perfect for students, career-changers, or those seeking supplemental income. Apply today to start your journey in customer service excellence!
Responsibilities
- Deliver real-time customer support via chat interface for product inquiries and troubleshooting
- Maintain detailed case notes in CRM systems for accurate tracking and resolution
- Collaborate with cross-functional teams to resolve complex technical issues
- Meet performance metrics for response time and customer satisfaction scores
- Continuously update knowledge base with new product information and solutions
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and typing speed of 40+ WPM
- Reliable internet connection and quiet home workspace