Job Description
Join our award-winning customer support team and make an immediate impact! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences to our clients. This remote-friendly role offers flexible scheduling and rapid onboarding for qualified candidates in the Charlotte area. You'll be the voice of our brand through real-time chat interactions, solving inquiries with speed and empathy while building lasting customer relationships. Perfect for students, career-changers, or professionals seeking supplemental income with minimal commute.
Responsibilities
- Handle 50+ customer inquiries daily via live chat with <90-second response time
- Resolve technical issues, billing questions, and product usage concerns
- Document interactions in CRM system with 100% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain 95%+ customer satisfaction score through personalized solutions
- Participate in bi-weekly training on new products and protocols
- Identify trends and suggest process improvements to enhance support quality
Qualifications
- High school diploma or equivalent; college students welcome
- Minimum 6 months customer service or chat support experience
- Exceptional written communication with flawless grammar
- Ability to multitask across 3-5 chat conversations simultaneously
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet and quiet home office setup
- Flexible availability including evenings and weekends (15-25 hrs/week)
- Typing speed of 50+ WPM with 98% accuracy