Job Description
Join our award-winning team as a Local Customer Service Representative in Portland! We're offering daily pay for contract roles, ensuring you get compensated immediately for your hard work. This position is perfect for individuals seeking financial flexibility without sacrificing professional growth. As a key member of our support team, you'll deliver exceptional service to local clients while building valuable career skills.
What We Offer:
- Daily pay via secure transfer
- Comprehensive paid training
- Flexible contract schedules
- Career advancement opportunities
- Health benefits for qualifying contracts
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document all interactions accurately in Salesforce database
- Collaborate with escalation teams to resolve complex customer concerns
- Meet performance metrics including CSAT scores and resolution times
- Participate in weekly training sessions on product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in B2C environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Reliable transportation to downtown Portland office
- Passion for helping diverse customer demographics