Job Description
Join our dynamic team at NexaCare Solutions for an exclusive hiring event seeking talented Chat Support Specialists in New York! We're revolutionizing customer interaction through innovative digital platforms, and we need passionate communicators to represent our brand. This part-time role offers flexible scheduling, competitive compensation, and the opportunity to make a real impact from our vibrant Manhattan hub. Perfect for students, career changers, and experienced support professionals seeking work-life balance.
Responsibilities
- Deliver exceptional customer support via live chat, email, and messaging platforms
- Resolve inquiries regarding products, services, and account management
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to service level agreements and quality standards
- Identify opportunities for process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or support role
- Excellent written communication skills (90+ WPM typing)
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Strong problem-solving abilities and emotional intelligence
- Availability for evening/weekend shifts
- Experience with multilingual support a plus
- NYC residency required