Job Description
Join our award-winning support team as a Chat Support Specialist in Columbus, Ohio! We're seeking tech-savvy communicators to provide exceptional customer service via live chat. No experience required – we provide comprehensive paid training to help you succeed. Enjoy flexible scheduling, competitive pay, and a dynamic remote work environment. Perfect for students, career changers, or anyone seeking a rewarding part-time role with growth opportunities.
Why Join Us?
- Full paid training program (2 weeks)
- Flexible daytime/evening schedules
- Health benefits available for part-time staff
- Clear career advancement path
- Modern remote work setup provided
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues, billing questions, and product concerns
- Document interactions accurately in CRM system
- Collaborate with technical teams for complex escalations
- Maintain high customer satisfaction scores (CSAT >90%)
- Adhere to company chat protocols and brand voice
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Comfortable troubleshooting basic tech issues
- Empathetic customer service mindset
- Reliable high-speed internet connection
- Availability to work 20-30 hours/week
- Must pass background check