Job Description
Join our award-winning customer service team as a Part-Time Call Center Representative in Washington DC! We're seeking energetic professionals to deliver exceptional support experiences with immediate start opportunities. Enjoy competitive pay, flexible scheduling, and comprehensive training.
Why Choose Us?
- Industry-leading compensation ($16-$22/hr)
- Free parking & metro-adjacent location
- Health benefits for part-timers (20+ hrs/week)
- Clear career advancement paths
- Dynamic team culture with quarterly recognition
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries
- Resolve issues using CRM tools with 95%+ accuracy
- Document interactions in Salesforce with precision
- Maintain 25+ calls/day with 85% CSAT score
- Collaborate with billing/tech teams for complex cases
- Adhere to PCI compliance standards
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (GED accepted)
- 6+ months customer service experience
- Typing speed: 45+ WPM with 98% accuracy
- Proficiency with Salesforce or Zendesk
- Clear verbal communication (English/Spanish bilingual+)
- Ability to work weekends/shifts 10am-8pm
- Background check & drug test required