Job Description
Join our award-winning customer support team as a Chat Support Specialist in Philadelphia! We're seeking tech-savvy communicators to deliver exceptional digital customer experiences. This is your chance to launch a rewarding career in customer service with immediate training and competitive benefits. Enjoy a modern downtown workspace with flexible scheduling options and growth opportunities into senior support roles. Perfect for recent graduates and career changers with strong problem-solving skills!
Responsibilities
- Handle 50+ daily customer inquiries via live chat across multiple platforms
- Resolve technical issues, billing questions, and product support requests
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives through feedback and analytics
- Maintain 95% customer satisfaction score with personalized solutions
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 50 WPM typing speed with 98% accuracy
- Experience with Zendesk, Intercom, or similar chat platforms
- Exceptional written communication with professional tone
- Ability to multitask in fast-paced digital environments
- Basic troubleshooting skills for common tech issues
- Proven problem-solving with customer-first mindset
- Reliable transportation to downtown Philadelphia office