Job Description
Launch your career in customer support with our comprehensive paid training program! TechConnect Solutions is seeking motivated individuals to join our dynamic chat support team in Jacksonville. No prior experience required – we provide all the tools and training needed to succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a fast-growing tech environment. Join us and become part of a company that invests in its people!
Responsibilities
- Provide timely and professional chat-based customer support
- Resolve technical issues and answer product inquiries
- Document interactions accurately in our CRM system
- Collaborate with team members to improve support processes
- Maintain positive customer relationships through empathetic communication
- Adhere to company policies and security protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Basic computer proficiency and typing speed (35+ WPM)
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Customer service mindset with patience and empathy
- Reliable internet connection for remote work
- Must pass background check and drug screen