Job Description
Join LocalConnect Solutions at our exclusive Philadelphia hiring event for Chat Support Specialists! We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat support. This is your opportunity to launch a rewarding career in Philadelphia's thriving tech scene with competitive benefits, growth opportunities, and a supportive team environment.
Why Join Us?
- Comprehensive benefits package including health, dental, and vision
- Clear career advancement paths to senior support roles
- Modern downtown Philadelphia office with flexible work options
- Ongoing training and professional development
Responsibilities
- Provide real-time chat support to resolve customer inquiries efficiently
- Document interactions and escalate complex issues to senior specialists
- Maintain detailed knowledge of company products and services
- Collaborate with cross-functional teams to improve support processes
- Meet key performance metrics including response time and resolution rates
- Contribute to knowledge base documentation and training materials
- Participate in continuous improvement initiatives for chat support workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and chat platforms
- Ability to multitask in a fast-paced digital environment
- Must be authorized to work in the United States
- Philadelphia residency required for local hiring event