Job Description
Join our award-winning customer experience team at NexTech Solutions! We're hosting an exclusive hiring event for talented Chat Support Specialists in Philadelphia. As a key member of our digital-first support team, you'll resolve customer inquiries via live chat, deliver exceptional experiences, and contribute to our industry-leading satisfaction metrics. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment.
Responsibilities
- Deliver prompt, accurate customer support via live chat platform
- Resolve technical inquiries and troubleshoot product issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Proactively identify opportunities to enhance customer journeys
- Adhere to service level agreements and quality standards
- Participate in ongoing training and certification programs
Qualifications
- Minimum 1 year customer support experience
- Proficient in live chat tools (Zendesk, Intercom, etc.)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Available to work flexible shifts including weekends
- Experience with SaaS products preferred