Job Description
Join ConnectSphere Solutions as an Immediate Hire Call Center Agent in Milwaukee, WI! We're seeking dynamic professionals to deliver exceptional customer experiences while launching your career in a supportive, high-energy environment. Enjoy competitive pay, comprehensive training, and opportunities for rapid advancement in one of Wisconsin's fastest-growing customer service hubs.
Our team thrives on innovation and employee growth, offering:
- Sign-on bonus for qualified candidates
- Flexible shift options including weekends
- Health benefits after 60 days
- Performance-based quarterly bonuses
- Free parking and downtown location
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM software and knowledge base
- Meet/exceed KPIs: 90% CSAT, 80% FCR, 15 AHT
- Document interactions accurately in Salesforce platform
- Collaborate with team leads to improve service workflows
- Participate in ongoing product training sessions
- Upsell services during customer interactions when appropriate
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Proficient in Microsoft Office and CRM systems
- Typing speed: 40 WPM minimum
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (including nights/weekends)
- Clear verbal communication with neutral accent
- Pass background/drug screening