Job Description
Join TechConnect Solutions as a Chat Support Specialist and become the digital face of our premier client services! We're hosting an exclusive hiring event in Philadelphia to fill multiple full-time remote positions with local candidates. As a key member of our support team, you'll provide exceptional customer assistance through live chat while working from home with full benefits. This is your opportunity to launch a rewarding career in tech without commuting!
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- Home office equipment stipend
- Flexible scheduling options
- Clear career advancement path
Responsibilities
- Deliver real-time customer support via live chat platform
- Resolve technical issues and billing inquiries efficiently
- Maintain detailed customer interaction records
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed quality and response time metrics
- Participate in ongoing product training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Exceptional written communication skills
- Proficient with Windows/Mac operating systems
- Ability to multitask in fast-paced environment
- Strong problem-solving aptitude
- Reliable high-speed internet connection
- Available to work evenings/weekends as needed