Job Description
Join our elite team for our upcoming Hiring Event! We are expanding our operations in Austin, TX and are actively recruiting talent across the state, including opportunities for those based in North Carolina.
This is an entry-level position perfect for individuals seeking a stable career in customer support and sales. We provide comprehensive training and a supportive environment for new hires. If you are a great communicator with a positive attitude, we want to meet you!
Responsibilities
- Manage high-volume incoming calls and emails with a friendly and professional demeanor.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction scores.
- Process orders, returns, and account updates accurately.
- Document all interactions in the CRM system for future reference.
- Identify upsell opportunities and promote company services to meet sales targets.
- Collaborate with team leads to improve call handling times and quality.
Qualifications
- High School Diploma or GED required; college students welcome to apply.
- Must be at least 18 years of age.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable high-speed internet connection (for remote options in NC).
- Must be available for full-time shifts, including evenings and weekends.