Job Description
Join GlobalConnect Solutions as a Chat Support Specialist and become the digital voice of our innovative tech clients! We're urgently seeking empathetic communicators to deliver exceptional remote customer service through real-time chat platforms. Enjoy the flexibility of 100% remote work while supporting cutting-edge products in Austin's thriving tech ecosystem. As a key member of our customer success team, you'll resolve inquiries with speed and precision, earning competitive compensation and comprehensive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide real-time chat support to resolve customer inquiries within SLA targets
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with technical teams to escalate complex issues effectively
- Contribute to knowledge base articles and process improvements
- Monitor chat queues during assigned shifts with 99% uptime
- Identify upsell opportunities for premium service offerings
- Participate in weekly training sessions on product updates
Qualifications
- 2+ years experience in customer support or chat-based roles
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong problem-solving skills with logical troubleshooting approach
- Self-motivated with ability to work independently in remote setting
- High-speed home internet connection with quiet workspace
- Available to work flexible shifts including weekends