Job Description
Join our award-winning customer support team as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional remote support to clients across New York and Pennsylvania. Enjoy competitive pay, comprehensive benefits, and a flexible work-from-home setup while building your career in customer service excellence.
Why Join Us? • Industry-leading training programs • Career advancement opportunities • Modern remote work infrastructure • Health, dental, and vision benefits • 401(k) with company matching • Monthly performance bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with technical teams to escalate complex issues
- Meet or exceed monthly performance metrics (CSAT, resolution rates)
- Participate in ongoing product training and team workshops
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships welcome)
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and web-based tools
- Strong problem-solving abilities and patience
- Reliable high-speed internet connection for remote work
- Ability to work independently in a home office environment
- Availability to work flexible shifts including evenings/weekends