Job Description
Join ConnectHub Solutions as a Chat Support Specialist and become the digital face of our award-winning client services! We're urgently hiring motivated individuals to deliver exceptional customer experiences through our live chat platform. This fully remote position offers the flexibility to work from anywhere in Ohio while making a real impact.
As a key member of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships with our diverse client base. We provide comprehensive training, flexible scheduling options, and a supportive remote work environment designed for your success.
Responsibilities
- Deliver prompt, professional customer support via live chat and email
- Resolve technical inquiries and troubleshoot software issues efficiently
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Identify and suggest process improvements for customer workflows
- Meet/exceed performance metrics for response time and resolution rates
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/digital support
- Exceptional written communication skills and typing proficiency (60+ WPM)
- Proficiency with CRM software (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Ohio residency required