Job Description
Join our dynamic team at ConnectCare Solutions! We're hosting a dedicated hiring event for motivated individuals seeking Customer Service Representative roles in Baltimore, MD and Virginia. No prior experience is required – we provide comprehensive training to launch your career in customer service.
Enjoy competitive pay, flexible scheduling, and growth opportunities within our supportive environment. Perfect for recent graduates, career changers, or anyone looking to start a fulfilling customer service journey.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution times
- Contribute to continuous improvement of customer experience
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (degree preferred)
- No experience required – training provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-focused mindset
- Must be authorized to work in the United States