Job Description
Join our award-winning customer success team! TechFlow Solutions is urgently hiring talented Chat Support Specialists to deliver exceptional remote customer experiences. As a key member of our Austin-based team, you'll be the first point of contact for our global clients, helping them navigate our cutting-edge software with confidence. Enjoy the flexibility of 100% remote work while making a tangible impact on customer satisfaction and retention.
What We Offer:
- Competitive hourly pay ($18-$25)
- Comprehensive health benefits (Day 1)
- Generous PTO and flexible scheduling
- Home office equipment stipend
- Career growth in tech support
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response SLA
- Document interactions using Zendesk and maintain detailed case notes
- Collaborate with Tier 2 engineers for technical escalations
- Proactively identify upsell opportunities for premium features
- Participate in daily team huddles and quarterly training sessions
- Monitor chat queues during peak hours (9 AM-6 PM CT)
- Contribute to knowledge base improvements
Qualifications
- 1+ years of customer support experience (chat/voice/email)
- Exceptional written communication skills (grammar, tone, clarity)
- Proficiency with CRM tools (Zendesk/Salesforce preferred)
- High-speed internet and quiet home workspace
- Ability to multitask across 3-4 concurrent chats
- Experience with SaaS products or tech industry
- Strong problem-solving and conflict resolution abilities
- Available for occasional weekend coverage