Job Description
Join ConnectFlow Solutions' award-winning customer experience team as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional remote support from sunny San Diego. As a key player in our digital-first support ecosystem, you'll transform customer interactions into positive experiences while enjoying flexible schedules and competitive benefits.
What We Offer:
- Comprehensive paid training and career advancement paths
- Health/dental/vision insurance (100% employee covered)
- Home office stipend and ergonomic equipment allowance
- Quarterly performance bonuses and recognition programs
- Flexible scheduling with core hours (9 AM - 5 PM PST)
Responsibilities
- Provide real-time chat support across multiple platforms (web/mobile)
- Resolve technical issues and product inquiries with first-contact resolution
- Document interactions and maintain detailed case histories
- Collaborate with technical teams to escalate complex issues
- Proactively identify opportunities for process improvements
- Contribute to knowledge base documentation and training materials
- Monitor chat queues with average response time <90 seconds
Qualifications
- Minimum 2 years customer support experience (chat preferred)
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Strong troubleshooting skills for SaaS/web applications
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to multitask across 3-5 concurrent chats
- Spanish fluency a significant plus
- Must reside in San Diego County area