Job Description
Join our award-winning customer experience team as a Chat Support Specialist in San Antonio! We're seeking empathetic communicators to deliver exceptional digital support to global clients. This full-time role offers immediate start, competitive pay, and growth opportunities in a dynamic environment. If you thrive in fast-paced digital interactions and want to make a tangible impact, apply today!
Responsibilities
- Provide real-time support via live chat for product inquiries, technical issues, and order assistance
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics including response time and customer satisfaction scores
- Continuously update product knowledge through training modules
- Identify upsell opportunities based on customer needs
- Participate in weekly team meetings and feedback sessions
- Adhere to company protocols for sensitive data handling
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in digital channels
- Exceptional written communication skills with professional tone
- Ability to multitask 5-7 concurrent chat conversations
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Type 45+ WPM with 95% accuracy
- Reliable internet connection and quiet home office setup
- Flexible availability including evenings/weekends