Job Description
Are you ready to join a team that values your time and talent?
Apex Customer Solutions is currently seeking a highly motivated Chat Support Specialist based in Seattle, WA. If you thrive in a fast-paced environment and want the flexibility of daily pay, this is the opportunity for you.
We are looking for individuals who can deliver exceptional service to our clients, ensuring every interaction is a positive one. Whether you are an experienced professional or looking to start a new career path, we provide the training and support you need to succeed.
Responsibilities
- Respond to incoming customer inquiries via live chat with empathy and accuracy.
- Resolve customer issues, answer questions, and provide detailed product information.
- Maintain a positive, professional, and patient tone during all interactions.
- Document customer feedback and interactions in the CRM system.
- Collaborate with team leads to improve service protocols and customer satisfaction scores.
- Identify opportunities to upsell or cross-sell products where appropriate.
Qualifications
- High school diploma or equivalent (GED).
- Proven experience in customer service, preferably in chat or email support.
- Fast typing speed (minimum 40 WPM) with high accuracy.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English; bilingual skills are a plus.