Job Description
We are looking for a Chat Support Specialist to join our fast-paced, remote-first team based in Seattle, WA. In this pivotal role, you will be the first point of contact for our valued customers, providing real-time solutions and exceptional service through live chat platforms. We are committed to employee growth and offer comprehensive paid training to help you master the tools and knowledge you need to succeed.
As a member of our support team, you will bridge the gap between our clients and our technical team, ensuring a seamless experience that drives loyalty and satisfaction. If you have a knack for clear communication and a desire to build a long-term career in the tech industry, we invite you to apply today.
Responsibilities
- Deliver high-quality, empathetic support to customers via live chat channels in real-time.
- Diagnose and resolve technical issues or product inquiries with accuracy and speed.
- Maintain a professional, positive tone and brand voice in every written interaction.
- Document detailed notes on customer interactions and issue resolutions in the CRM system.
- Escalate complex issues to senior support tiers or technical teams when necessary.
- Stay up-to-date on product features and updates through continuous learning modules.
- Collaborate with team leads to improve support processes and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, tech support, or retail is preferred but not mandatory (training provided).
- Reliable high-speed internet connection and a quiet home office environment.
- Proven typing speed of 35+ WPM with high accuracy.
- Strong written communication skills with the ability to multi-task effectively.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.