Job Description
Pacific Tech Solutions is looking for an empathetic and articulate Chat Support Specialist to join our remote team. Based in the vibrant city of Seattle, we are committed to delivering world-class technical support to our clients. This is a fully remote position, allowing you to work from home while being part of a leading regional technology firm.
In this role, you will serve as the primary point of contact for customer inquiries via live chat. You will troubleshoot technical issues, answer product questions, and ensure our customers feel heard and valued. If you have a knack for problem-solving and a desire to work in a dynamic tech environment, we want to hear from you.
Why You'll Love Working With Us:
- Competitive Compensation: Earn between $18.00 and $24.00 per hour.
- Flexible Schedule: Enjoy the work-life balance of a remote job with standard US business hours.
- Professional Growth: Access to ongoing training and clear career advancement pathways.
- Modern Tools: Work with the latest CRM and support software.
Responsibilities
- Provide real-time, high-quality customer support via live chat platforms.
- Diagnose and resolve technical issues and account inquiries efficiently.
- Maintain a positive, professional, and empathetic tone in all written communications.
- Document detailed case notes and resolutions in the internal knowledge base.
- Collaborate with the engineering and product teams to escalate bugs and feature requests.
- Proactively identify opportunities to improve the customer experience and workflow efficiency.
Qualifications
- High school diploma or GED; Associate’s degree in IT or Customer Service is a plus.
- Minimum of 1 year of experience in chat support, technical support, or a related field.
- Strong written communication skills with exceptional grammar and spelling.
- Proficiency in using computers, browsers, and CRM software.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- Must be legally authorized to work in the United States and reside in the Seattle, WA area.