Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're hosting an exclusive hiring event for passionate individuals who thrive in dynamic environments. As a key player in our Washington D.C. and Georgia operations, you'll deliver exceptional service to local residents while building meaningful connections. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a company that invests in its people. Ready to make a tangible impact? Apply now!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries and concerns with empathy and efficiency
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams to address complex issues
- Meet performance metrics including satisfaction scores and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives in Washington D.C. and Georgia
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible hours including weekends
- Bilingual (Spanish) skills highly valued
- Valid driver's license for Georgia-based roles