Job Description
Join our award-winning customer support team in Seattle! We're seeking tech-savvy Chat Support Specialists to deliver exceptional digital experiences. Enjoy weekly pay, paid training, and career growth opportunities in a dynamic environment. Our competitive benefits include flexible schedules and remote work options.
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions using CRM systems for quality assurance
- Collaborate with cross-functional teams to improve support workflows
- Maintain product knowledge through continuous learning modules
- Meet/exceed performance metrics for response time and resolution
- Identify trends to contribute to service improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 60+ WPM typing speed with 98% accuracy
- Experience with Zendesk or similar chat platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Customer service or tech support background (paid training available)