Job Description
Are you ready to launch your career in customer service?
Premier Contact Solutions is currently seeking dedicated individuals to join our growing team in Indianapolis, IN. We offer immediate start dates and a supportive environment for both new and experienced professionals.
We are looking for people who are passionate about helping others and thrive in a fast-paced setting. If you have excellent communication skills and a desire to succeed, we want to hear from you!
Responsibilities
- Handle inbound and outbound customer inquiries with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Process orders, account updates, and service requests accurately.
- Document all customer interactions and transactions in the CRM system.
- Adhere to all company policies, scripts, and quality assurance standards.
- Collaborate with team leads to improve call handling times and quality.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer proficiency (typing, navigating web browsers).
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection and a quiet workspace.