Job Description
Join our award-winning customer support team as a Chat Support Specialist! We're urgently hiring motivated professionals to deliver exceptional real-time assistance to our diverse client base. This immediate-start position offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities in Chicago's vibrant tech hub. Work in a modern, collaborative environment where your communication skills directly impact customer satisfaction and business growth.
Responsibilities
- Deliver real-time customer support via live chat with <95% response time
- Resolve technical inquiries, billing issues, and product usage questions
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and implement solutions
- Proactively identify upsell opportunities based on customer needs
- Maintain 100% compliance with company privacy and security protocols
Qualifications
- Minimum 1 year customer service experience in high-volume chat environments
- Exceptional typing speed (60+ WPM) with 99% accuracy
- Proficiency in Zendesk, Intercom, or similar chat support platforms
- Strong problem-solving abilities with calm demeanor under pressure
- Available for flexible shifts including evenings/weekends
- Associate degree or equivalent professional certification preferred